Quote from: alelopelope on August 18, 2016, 01:23:14 AM

Quote from: BetChain on August 17, 2016, 09:10:26 AM

Hi Ale,

This was reported to us by our 3rd party game provider. The game company advised us of the issue and disabled the game for now.
A balance remains in your account since your withdrawal, which you may play or withdraw. You didn't lose any money, your withdrawal amount was kept in your account.
Please email support@betchain.com with any questions.
Best,
Brian

Brian,
now you are saying I a am a layer or you have a bug in your casino balance module.

Here it goes my balance:

August 04, 2016 07:35 Discarded Cashout 0.19045000 BTC
August 03, 2016 06:36 Accepted Cashout 0.09000000 BTC
August 02, 2016 18:04 Discarded Cashout 0.28045000 BTC
July 31, 2016 17:56 Accepted Deposit 0.02250000 BTC
July 31, 2016 16:07 Accepted Deposit 0.07700000 BTC

My actual final balance is: 0.0095 btc.

Instead, it should be 0.19045 BTC.

What happened with the difference?

Hi Ale,

Your 1st deposit of 0.07700000 BTC was made on July 31, 2016 at 16:07 UTC and your 2nd and final deposit of 0.02250000 BTC was made on July 31, 2016 at 17:56 UTC. Your deposit total is 0.0995 BTC. You cashed out 0.09000000 BTC on August 03, 2016 at 06:36 UTC. Your remaining balance of 0.00950000 BTC is available in your account to withdraw or play, whichever you choose. Your withdrawal and your remaining balance equals 0.0995 BTC which is the same as your deposit amount.
As I informed you before, the game Dr. Jekyll and Mr. Hyde was reported by the game provider to have an issue and it was disabled. The winnings from the game (the only game you played) were removed from your balance but your deposit amount remained.
Please let me know at support@betchain.com if you have further questions.
Best,
Brian

Quote

The winnings from the game (the only game you played) were removed from your balance.

Betchain,
you don't win nothing reposting the message I linked in the first post.
Everybody had read that and everybody have the same opinion about you stole my winnings.

He said it is 3rd party issue, it is betsoft, betsoft denied pay jackpot before, bad history they had.