Quote from: TwitchySeal on August 18, 2016, 11:55:32 AM

Quote from: BetChain on August 18, 2016, 10:52:53 AM

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Hi.

Were starting to see a pattern with Betsoft casinos in case you haven't noticed.

So, is Betsoft running the show here? What would you do if Betcoin told you to do something you thought was unethical?

Or is this all Betchain part of the software package the right to blame Betsoft whenever there's a problem or you don't want to pay a player.

When a player wins money at a casino it becomes their money. You can't just take it from them if they've done nothing wrong without your reputation suffering.
If players don't stand up to this kind of behavior, it will happen more and more.

What do you say to players when they ask for their money back because they made an accident that resulted in them losing their money?
How would you feel if they could just take it back because another person told them it was ok. But you can't talk to that person.

Edit:

Quote from: BetChain on August 18, 2016, 11:48:46 AM

Quote from: bitkilo on August 18, 2016, 11:19:33 AM

Quote from: BetChain on August 18, 2016, 10:52:53 AM

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

Hi,

Thank you. Apparently the issue was specifically related to our 200% Welcome Bonus and Dr. Jekyll and Mr. Hyde. The players lost their Welcome Bonus (shown from their wagering balance), but due to a glitch in this particular game, on this particular day, the player could make a second deposit and then collect the bonus features. I am sorry if Ale was not involved in this group who targeted us on July 31st, however, we had to disable the game for everyone and remove the winnings gained from a Welcome Bonus tied with Dr. Jekyll and Mr. Hyde. As I mentioned earlier, I haven't seen anything like this in the over 2 years I have been with BetChain.

Ok, that's a little better. I think you should explain yourself right away since Betsoft wont explain themselves.
I think you should get the details though.

Betsoft sucks now, it was famous with vivid slots, but now they are not good any more, since the deny of big jackpot.