Quote from: crazylikeafox on March 11, 2013, 05:00:38 PM

Quote from: variables on March 11, 2013, 04:13:07 PM

6 days and still no coins for me still. finally received an e-mail back from charlie asking for the order number on Friday and i replied with the details as well as zipzap support. Haven't heard anything since.

If you saw this thread before sending, then you knew what was going to happen. They can't really even be blamed for not processing the orders when people know they won't be processed and send them money anyway. It's unbelievable. Harvard Business School should do a case study on this whole thing - how do otherwise rational people decide to send money to a service that is in a very public death spiral and refuses to even communicate with its own customers? They are processing a few transactions here and there just to keep a trickle of positive posts in here, but that's all. Send them money right now, and you have very little chance of it coming out in the way you wanted. Those are just the facts.

As I previously mentioned, no I did not see this thread before purchasing. That is entirely my fault, but I shouldn't have needed to do more research after having flawless transactions with them before. I'll take the blame for that, but the lack of customer service and assistance is mind boggling. I have seen other users on another forum receive help from bitinstant nearly "instantly". Nothing makes sense at this point.