Quote from: MatTheCat on September 02, 2016, 12:20:24 AM

Quote from: GMK on September 01, 2016, 04:30:52 AM

Hi all,

I am one of the robbed Kraken's customers, and I'm happy to have found this thread because in another one somebody told me "You have to prove otherwise ppl ignore you"

I use BTCs since 2013, and of course I store the most of them out of websites exchange because I think they are ALL absolutely unreliable and uncontrollable; lucky to have avoided MtGox, lucky to have avoided Bitfinex, so this time I have been caught!

but I also have been lucky and able to limit damage under 0.6 BTC only, and it's the 1st time I have been robbed by an exchange.

Kraken is simply an akward 100% criminal band, and this because:

1. They sent me an email telling they detected a suspicious login on the account and for this reason as precaution all withdrawals were on hold. Unfortunately the account was already emptied since 5 hours!!
2. Their support told me I probably had been a victim of phishing: Unfortunately, since I open the account I had user and pwd stored in the browser so I never digited nor on a fake site nor on their original one
3. Their support accused me I didn't protect enough the account with 2-factor protection: true, but I investigate and tested their system and 2-factor activated option is easily removable without any password
4. They don't have an email confirmation system for withdrawals
5. They don't have a sms confirmation system for withdrawals
6. When I expose this facts, their support never reply

I am surprised to read ppl who are sure Kraken is honest and reliable, they are pure fucking vampires..just I don't have known if they are correlated in some way to Bitfinex robbery

Yes.....loads and loads of Kraken customers are all the victims of 'fishing attacks'. Of course. What else?

Really hard to say for sure what is going on here, but my best stab would be, that Kraken likely have rats within their own ranks, with back end server access, who are aware how shockingly bad and misleading Kraken's security is, and are taking advantage of it. This has been going on a long time, but recently, the frequency of account thefts has been picking up, and the level of complaints going on social media, has become noticeable to the point that Kraken's squeeky clean image (fuck knows how they have that, just shows the power of good PR), is finally coming under question.

I suggest you make a complaint to the SEC. Enough complaints pile up on their desks, and they may just eventually investigate.

1. Indeed I suggested them to check the robbery at their internal, but they don't want to listen reasons and they always sing the same song: phishing or somebody has stolen my pwd. It's also obvious they don't try to improve security, likely intentionally..should we guess why?
2. Make a complaint to the SEC? What is the SEC? could be useful? I know that when BTCs are stolen, are stolen forever.