Quote from: MatTheCat on September 02, 2016, 12:09:16 PM

Quote from: GMK on September 02, 2016, 10:59:25 AM

1. Indeed I suggested them to check the robbery at their internal, but they don't want to listen reasons and they always sing the same song: phishing or somebody has stolen my pwd. It's also obvious they don't try to improve security, likely intentionally..should we guess why?
2. Make a complaint to the SEC? What is the SEC? could be useful? I know that when BTCs are stolen, are stolen forever.

Securities & Exchange Commission:

Quote

Thank you for contacting the U.S. Securities and Exchange Commission (SEC).

We appreciate you alerting the SEC's Office of Investor Education and Advocacy (OIEA) about the activities in your Kraken account.

OIEA processes many comments from individual investors and others. We keep records of the correspondence we receive in a searchable database that SEC staff may make use of in inspections, examinations, and investigations. In addition, some of the correspondence we receive is referred to other SEC offices and divisions for their review. If they have any questions or wish to respond directly to your comments, they will contact you.

In addition to the SEC, you may also want to contact the U.S. Commodity Futures Trading Commission (CFTC) and Consumer Financial Protection Bureau (CFPB ) for assistance. The contact information for the CFTC and CFPB are as follows:

Commodity Futures Trading Commission (www.cftc.gov)
Three Lafayette Centre
1155 21st Street, NW
Washington DC 20581
CFTC Toll-Free Complaint Line: 866-366-2382
Online Complaint Info: www.cftc.gov/ConsumerProtection/FileaTiporComplaint/index.htm.

Consumer Financial Protection Bureau (www.cfpb.gov)
P.O. Box 4503
Iowa City, Iowa 52244
Fax (855) 237-2392
(855) 411-CFPB (2372)
Online Complaint Info: www.consumerfinance.gov/complaint

Since you are in the U. K., we suggest that you contact the Financial Conduct Authority (FCA), the U.K. securities regulator, for any further assistance it could provide. You may call FCA at 0800 111 6768 (toll-free) or 0300 500 8082, or send FCA an email at consumer.queries@fca.org.uk.

For general information regarding virtual currency, please review our publication "Bitcoin and Other Virtual Currency-Related Investments," at http://investor.gov/news-alerts/investor-alerts/investor-alert-bitcoin-other-virtual-currency-related-investments, as well as our investor alert "Ponzi Schemes Using Virtual Currencies" at: http://www.sec.gov/investor/alerts/ia_virtualcurrencies.pdf.

Sincerely,

K****** R******
Investor Assistance Specialist
Office of Investor Education and Advocacy
U.S. Securities and Exchange Commission
(800) 732-0330
www.sec.gov
www.investor.gov
www.twitter.com/SEC_Investor_Ed

No way are you gonna get your money back, and the same goes for me, and for other Kraken victims I have been in touch with, some who have lost massive sums of money. Most who had 2FA enabled for withdrawals, but not for logins! That is correct. Only 2FA enabled for logins was 'secure', because as you discovered, the 2FA for withdrawals could be turned off once in the account with zero confirmation required........with all that said, there have been reports of someone even with 2FA login being robbed also....in which case the rats at Kraken doing the thieving, may have fucked up a little bit, and emptied an account that they shouldn't have.....

.....but yeah...kiss the money goodbye, but you can at least do your bit to add the pile of complaints mounting up on authorities desks against Kraken. Enough of those, and these fucking vampires will be investigated.

Jesse Powell, fucking softly spoken snake.

Thanks for explanation and I am so sorry some ppl lost a massive amount; I can only hope they didn't have all the eggs in the kraken basket. That's why I store most of BTCs offline and I leave just small quantities on a third party==>common excuse of hacker attack is too comfortable to steal customer's balances;
in the same way I store most of my fiat money at home==>common excuse of bankrupt, failure etc. is too comfortable for a standard bank to freeze the accounts
By the way, many years ago I signaled to FBI https://www.ic3.gov/default.aspx a fraud to me from a notorious betting exchange. And nothing happened, nor to me, nor to the betting exchange. So, I'm sorry but I don't believe in these organisations, of course unless I should be a VIP with a lot of money and lot of best lawyers. And no incentive to make them know I use BTCs, a financial instrument at the edge of razor with the law