Quote from: variables on March 12, 2013, 04:01:05 PM

Can a BI rep help me out? 7 days now and no coins. Not getting any helpful responses other than "what is your order number" which I have supplied countless times to numerous people (rachel, seth, charlie) in various formats (e-mail, PM)

Quote from: Gareth (BitInstant) on March 12, 2013, 02:46:24 PM

Quote from: crazyfunmolly79 on March 12, 2013, 12:12:13 PM

Quote from: Yankee (BitInstant) on March 08, 2013, 05:57:12 AM

I'd like to stress, to this day, we have never ever scammed anyone.

If you have an order that has not processed, we will refund the fees always and honor the BTC price.

Just an update... after MANY emails & PMs to everyone I could at bitinstant, I finally had my FEBRUARY 19TH ORDER processed last night (MARCH 11TH) by Rachel. Here's the catch: Bitcoins were $28-$29 when I placed my order... and $43-$44 when it was finally filled by bitinstant. My fees were NOT refunded, NOR were the original bitcoin prices honored. I took a big hit here. I e-mailed Rachel, asking about their promise of refunding fees and honoring bitcoin price... so I guess I'll wait and see if I actually get a response, or if they fix it. But based on what I've dealt with so far, I highly doubt they will. I will keep you guys posted.
Good luck everyone!

PM me order details and i'll chase this up.

I got your PM just now, i'm checking into things - there's a possibility we'll have to redirect your funds to another exchange - please PM me with your preference (gox/bitstamp/btc-e) and your username at that exchange.