Quote from: jarethfox on March 14, 2013, 07:59:56 PM

At least Gareth or Yankee are fixing your problems.
I still have no $$ after about a MONTH so I still call SCAM on Bitinstant
until I see otherwise.

OrderID fd66a7e3-ce45-4d0f-b20b-ccaeb23dea58
QuoteID 6f0f2f9c-43e3-427d-a363-39b01031971b

Bitinstant "somehow" turned my account # at MtGox
to "exchange". This happened on Feb 21 2013 17:55
Over 30 emails and STILL no $$.

Have been missing $480.05 since.

We do not scam people.

I do not want this to come across as blaming you, but most likely this was a mistake on your end - there's no way your order alone could have suffered this kind of bug while 1000s of others do not.

The last I heard, your order did in fact execute because there is a valid user with the username "exchange" at gox - once funds are sent to a gox account the only thing we can do from our end is to ask gox to redirect the funds, which has been done.

If you are unhappy with how long this is taking, please get in touch with mtgox support by email and CC our support team (support@bitinstant.com) and myself (gareth@bitinstant.com).