So these are the facts:
You used a card with them, a year ago. They got the funds. They were never charged backed. And now, you have deposited with bitcoin, won bitcoin and they are denying your withdraw until you can give proof about the card you used a year ago?
So they're basically saying if you created a brand new account, they would've treated you better than if you used an account with them with history?
Exactly! And on top of that We are talking about deposits of 20$ cad and 30$ cad too, compared to hundreds of bitcoin deposits. Deposits of bitcoin were made almost daily. Last cash deposit was in Feb...
RHavar has left negative feedback for you on their profile:
https://bitcointalk.org/index.php?action=profile;u=307265;sa=summaryHowever, if you are trying to withdraw your funds, you might be a bit out of luck. The bitstarz account hasn't posted since May 6th. You might be able to spread the word to avoid their shady site, but if you want your money, it unfortunately might be hard for you to do.