Quote from: RHavar on September 19, 2016, 01:26:34 AM

Quote from: btcgmbling on September 19, 2016, 01:10:48 AM

Quote from: cryptity on August 01, 2016, 01:07:25 PM

Wish I researched before hand and didn't start gambling on Bitstarz. Similar story to btcgmbling guy...

My initial deposit was 0.58 bitcoin (or over 300 euros). Received 100% bonus with 40x wagering requirement as promised. Got lucky, won a few bigger bets on slots. My balance grew up to 9 bitcoin at one point. I was so happy, wanted to cash out it as quickly as possible, therefore I raised my bets up to the max. All the time while betting I was monitoring my balance and wagering indicator in %. Everything went smooth, and within few hours I managed to reach 40x requirement with over 6 bitcoin in my balance. Decided to cash out and went to bed. Just to wake and read an email from Bitstarz that I breached their terms and conditions of betting more than 0.025 bitcoin per roll, therefore all my winnings has to be forfeited. There's so many ways they could make it right, but they simply refuse to do so. They could make their platform so that it wouldn't be possible to make incorrect bets. They could make so that bets over the limit wouldn't count towards wagering requirement. Even after the fact, they could discard just the offending bets, but leave the other. But instead what they do they just steal your rightfully earned money. I feel like someone had stolen money from me.

Sorry to hear you had the same problem as me Sad

Just an update on this, it has been several months and BitStarz has not rectified the situation in ANY WAY WHATSOEVER... What may be even more disturbing is the fact that they have not made a single change to their terms & conditions OR the way they operate their "company" - so all these absurd stipulations and bonus rules remain carefully hidden. They are still banking on players not reading them and betting over the 0.025mbtc limit so that if the player wins, they can confiscate the winnings. If the player loses, they don't say anything of course... This is aside from many other unfair ways that they use their terms and conditions against players solely to maximize their profits, no matter how morally wrong it is; they don't seem to care.

Needless to say, they are still using the same scam tactics they have been using since day one. It is extremely frustrating, but I hope that by me sharing my story (and the countless others that were scammed by BitStarz doing the same), it will deter new players from experiencing the frustration that we all went through. Hopefully it costs them much more than the 20BTC they scammed me out of in the long run, so they can see how that feels...

Man, that really sucks. I don't think they're getting any traffic any more from the bitcoin community as it seems here and reddit they're widely known as a scam site. If you haven't already, I'd leave your story on askgamblers.com and try file a dispute there. They are miraculously highly rated there, so I suspect that makes the vast bulk of their traffic

Thanks for the advice, but unfortunately I reached out to just about every major review site, including askgamblers. Askgamblers deleted my complaint/account and told me it wasn't valid, as did the others. They basically shunned me and told me to F off... It is primarily because they are part of the BitStarz affiliate program, which there is nothing wrong with. I am a big advocate of affiliate programs, but when a company has had this many valid complaints and they refuse to fix the problem or even offer the players a legitimate solution they should really start to reconsider promoting them.

I believe it probably converts really well for them and they are making a lot of money with it b.c. of the great bonuses and free spins that BitStarz issues. Unfortunately that means nothing when the company is known to scam winning players consistently, knowingly and for a prolonged period of time. If they keep it up, word will spread and they will go bankrupt soon enough (if they aren't already). I just hope they don't con any more players like they did to me. They confiscated what would now be about $12,000 USD so I'm still pretty pissed as you can imagine.

Even though they have most likely scammed hundreds of other players in the past, they pissed off the wrong person this time. I have been working for many months in my spare time to shed light on this scam so others don't have to go through the same thing. I guess their reputation isn't worth that much to them which blows my mind. Public perception is everything with any company, especially gambling related and it seems like they are going out of their way to ruin their own reputation. Also in gambling $12,000 isn't all that much money, and if you can't afford to pay players out for that amount there are probably much bigger issues going on behind the scenes.