Quote from: Lionidas on September 23, 2016, 10:30:33 AM

Quote from: Bettor1 on September 23, 2016, 04:56:54 AM

Quote from: Cloudbet on September 23, 2016, 04:28:27 AM

Quote from: Lionidas on September 23, 2016, 03:59:27 AM

I was a high rolling gambling because I spend $30,000 there in the past year but not anymore is coming from me to fund this site as I see it is just like throwing my money down the toilet for their support and even their third party live play casino in central america is very poor in service and quality They both do not care about the ones who actually pay their employement so no more, from me start as of today! Angry

I would suggest to others to do the same and move on to other ones that actually are greatful and appreciates you as the customer and doesn't hand you phoney and fake excuses like they do!

Hey Lionidas,

I'm sorry to hear you've experienced a poor level of customer support while using Cloudbet. We have a large customer base, but we always try to ensure we are meeting and exceeding the needs of all our players.

Would you mind sending me your registered Cloudbet email via DM so I can look into your customer support history? It will help us to make further improvements to our customer support initiatives, and ensure the experience of you and others that use our site is the best it can be.

Thanks!

Dan Kelly
Cloudbet

I would say trying to help people within a 24 hour window would Be a great start. I personally waited 9 days for a bet to settle. Like everyone told you coustomer support is key, not just a email sayin hi we are working on it, if you are not really working on my problem Sad

, hope you get some other feedback not just mine, good Luck take care

That is just the thing. They selectively pick who they want to help and if you are a high roller or new then they will evaluate your case within 24 hours.
I will not response to them here and am putting them on my ignore list because I see the way that they treat their customers and want nothing more to do with them.
I have sunk enough of my hard earned money into their site and for what? For their ceo and top level executives to be basking in the sun in central america on a beach getting fat and bloated off of my money. Hah! No more! Angry

I have gotten smart and see through their cruel intent. And if you were smart you would do the samething too.
Their improvements to their site DOES NOT IN THE SLIGHTEST BENEFIT THE CUSTOMER EXPERIENCE and I will not be giving them my feedback for them to learn off my views for them to take advantage of any more of these poor saps of people that they call customers.
You have all been played if you spend anymore of your money on this SCAM HOUSE!

It's sad but true , you have ignored me multiple times and this guy and others who aren't high rollers, it's ok I've already took my business elsewhere, like he said you blatlely ignored us both lol. What about a bonus for those folks like me who wait 9 days for bets to settle?? Would a 5 dollar free bet kill ya?? Hell it might have even brought me back and which I would have spent more money, DUH..... all I can guess is you guys, wanna cap my winnings because I'm a good bettor and I can never get a bankroll on this site because bets not settling properly in MLB. Take care!! one more thing you will take feedback from some folks but not others?? HAHAHAHA you guys at cloudbet are to much really really need to work on customer service which I've been in for 30 years and you guys get a F for fail.

no wait I give you G. GETTHEFUCKOUTTAHERE