Quote from: rvlad on September 29, 2016, 09:48:18 AM

Dear TwinWinNerD and ALL,

Finally tonight test payment of minimum possible amount 3 ETH to Paypal via BitPanda finished. What have I learned?

1) Moderate long time: order placed 2016-09-28 01:20, order processed 2016-09-29 00:35.
The 1/2 part of the delay (about 12 hours) is the time of wrong order cancellation.

2) Response time of TwinWinNerD here in the forum is excellent

) (few minutes) but the response time
of the support team is CLOSE TO unacceptable (more then 6-12 hours). I still do not have answers for some questions.
This is the field to improve!

3) Difficulties with the account control during order processing as where is not site wallet for ETH (BTC wallet exists)
and you need to use https://etherscan.io to control the transaction.

4) What is really sad it is the situation with the different fee/commissions.

a) The rate is not the best but it is OK as it is not exchange but changer
b) Implicit commission exists in the order itself:

TIMESTAMP ORDERTYPE PRICE AMOUNT CRYPTOCOIN STATUS
2016-09-28 Sell 10.9352 EUR 31.4757 EUR 3.0000 ETH Finished

As you see 31.4757 EUR is LESS than 10.9352 * 3 ETH = 32.8056 EUR. Implicit commission is 4.05 %

c) Paypal charged me fee 1.74 EUR, 5.53 %

3,9% plus 0.35 EUR = 1.58 EUR because BitPanda use "commercial transfer" option of Paypal (it is strange - I've not sold any goods or services)
0.50% = 0.16 EUR - international transfer fee

So, together with the rate difference my lost is more then 10% !

Conclusion: I doubt that BitPanda is the good choice to transfer ETH->Paypal. You need to check other possibilities.

P.S. My analysis is only about ETH->Paypal transfer and not relate to any other services of BitPanda.

Sorry again for the hassle, the ETH node is super unstable due to attacks on the network right now. You were the unlucky one that submitted the order while the node crashed.

As the paypal fees, there is only 2 ways of sending payments, and the other one is "Family and Friends" that we can't use because we are a merchant on PayPal.

Best would be to use our shapeshift button in the wallet and directly change ETH to BTC and then sell the BTC on our site.

Regards