Dear Crystal11,

It is very understandable that this issue has caused you and many other HashFlare users a lot of frustration.

From our side we apologize for not having made sufficient effort to notify you and other users of the ongoing issue and the lack of status information that caused a certain degree of inconveniece. Our support agents were working hard on processing the large amount of tickets and manually confirming orders by verifying the BTC transactions. This explains the long response times to support requests.

By this time the situation is contained and all affected orders are now activated. System logic has also been optimized to reduce the risk of incorrect communication occuring that caused orders not verifying automatically.

I appreciate that you have mentioned the resolution of the issue here as well.

Thank you for understanding.

Best Regards,
Vitali Pavlov
Senior Project Manager
HashCoins OÜ