Quote from: hashcoins on October 11, 2016, 11:52:25 AM

Dear Crystal11,

It is very understandable that this issue has caused you and many other HashFlare users a lot of frustration.

From our side we apologize for not having made sufficient effort to notify you and other users of the ongoing issue and the lack of status information that caused a certain degree of inconveniece. Our support agents were working hard on processing the large amount of tickets and manually confirming orders by verifying the BTC transactions. This explains the long response times to support requests.

By this time the situation is contained and all affected orders are now activated. System logic has also been optimized to reduce the risk of incorrect communication occuring that caused orders not verifying automatically.

I appreciate that you have mentioned the resolution of the issue here as well.

Thank you for understanding.

Best Regards,
Vitali Pavlov
Senior Project Manager
HashCoins OÜ

Quote

Dear users,
We have been experiencing issues with BTC purchase confirmations since Oct 5 due to a communication flaw between HashFlare and our BTC payment processor, Cryptopay. As a result, some of our users' orders were not automatically activated in HashFlare due to incorrect callback processing from Cryptopay. By this time we have resolved the issue and new orders are being confirmed correctly. By end of Oct 11, all unconfirmed orders will be activated.
We thank you for your patience and hope for your understanding.

Thank you, i'm glad that the missing mining/purchased mining power has been added to my account.
I hope that the purchasing system approval has been really improved/speeded up/or expand the 2 hours address alocation time, so the people won't get panic or wait for 2 days or more anymore in the future . Time is money and during these 2 days people could get payouts .
If the issue was due to the payment processor delays/fault and if is not moving fast with their approvals and if they are not good enough , despite its name, Coinpaymets or coinpay or coinflare or cryptopay or whatever the name is, just remove it/get rid of it and search for a better one if you have to.

Best Regards.