Quote from: gosha@e-coin on October 17, 2016, 06:31:04 AM

thanks for your detailed and constructive feedback.

On the cons:
1) rate - strange that you are seeing such differences, although the rate you are getting with wirex/e-coin is different from exchanges (which is normal, as those are two different kinds of services), but the difference should not be that high
2) yes, indeed, it's proving to take more time and effort than originally expected. We have considerably increased our dev team, yet, the transition is still ongoing. On the positive side, the convenience and functionality of the renewed site and service will be considerably improved
3) It should be possible not with the issuing bank's ATM, but with any ATM supporting the function. Appreciate that not all ATMs support it, and we can't really direct you to the ones they do, you just need to try different ones. Have you tried 10 different banks in Europe, and none of them offered the option?
4) SMS notifications are compulsory by the issuing bank, it's a security measure. If you really don't want them, you could write to our support team and we will ask the bank to disable them for your particular account. Push notifications work alright, correct?

Thanks for the response!

Actually I'm very confused about the rate now; on your homepage it says 1BTC = $647.71, but when I load my USD card and enter 1 BTC, it shows that 1BTC = $615.95 (5% difference). Your fees page mentions a 3% "conversion fee". Huh

Is there a currency conversion fee when paying in EUR with an USD card? What USD/EUR exchange rate is used in this case?

I can't tell you what banks exactly I tried but surely tried many different ones in Germany, Belgium, France and the Netherlands, the option to change PIN wasn't available on any. I'll keep trying and if I find one I'll note it down, not a big deal of course but it would be nice to have the option to change the PIN.

The push notifications in the app work great! No problems with them. I just blocked the number the transaction text messages are coming from, that'll do the trick. Grin