The following is from their support thread in the Newbie section:

Quote from: coffeeee

Quote from: coffeeee on March 24, 2013, 03:04:29 PM

Quote from: coffeeee on March 21, 2013, 01:52:40 PM

Quote from: coffeeee on March 20, 2013, 03:21:38 AM

Bitinstant,

On 3/18, when the BTC/USD exchange rate was $47, I transferred $100 from Dwolla to Mt. Gox, which worked out to be about $98 after your fee was taken. Although the money was taken from my Dwolla account immediately, I have yet to receive a deposit in my Mt. Gox account. In the interim, I have watched the exchange rate climb by 25%. The quote ID for this event is "de7e22f0-0275-4f84-a054-7855d4d63419".

On 3/19, I saw the prices rising and, giving you guys the benefit of the doubt, I once again attempted to use your service to transfer an additional $100 from my Dwolla account to Bitstamp. Again, although the money was taken from me immediately, no funds have shown up in my Bitstamp account. The quote ID for this event was "12521b67-9a79-4661-9dfa-9b8f6d74d537"

I have emailed you, attempted to use the live chat, and posted in your support thread and have not received a single reply yet. I feel like I've been robbed and have just sat here watching the value of my USD plummet relative to BTC. I do not understand why all of my attempts to resolve the disappearance of $200 have been ignored. Any help and a reply would be highly appreciated.

I am still awaiting the deposit in my Bitstamp account.

To date, I have still received zero communication from Bitinstant. When will I be informed on what happened with my money? When will I receive payment to my Bitstamp account? Will I be compensated for losses due to the failure of your service to work as described? Why should I ever use your service again?

So, I received an email 4 days ago in response to this exact post that I emailed in saying that my order had been processed. I only received the funds in my Mt. Gox account, not my Bitstamp account.

Moreover, Yankee mentioned that compensation would be provided. Is this a lie? If not, how and when will such compensation be provided? This has all been extremely frustrating.

I HAVE STILL YET TO RECEIVE ANY SORT OF AN EXPLANATION FROM YOU GUYS. I HAVE BEEN VERY PATIENTLY WAITING FOR WELL OVER A WEEK NOW. WHEN WILL I RECEIVE MY MONEY AND IN WHAT MANNER WILL I BE COMPENSATED FOR LOST MONEY DUE TO DELAYS OUTSIDE OF THE CONTRACT OFFERED ON YOUR END? I FEEL LIKE I HAVE BEEN ROBBED. THE PRICE OF BITCOIN HAS DOUBLED AND I HAVE LOST HALF OF MY VALUE BECAUSE OF INEPTITUDE AND POOR CUSTOMER SERVICE ON YOUR END. THIS IS MY LAST POST IN HERE BEFORE A DETAILED EXAMINATION OF YOUR SERVICE IN A DEDICATED POST IN A VISIBLE BOARD. YOU HAVE STOLEN $100 FLAT OUT FOR OVER A WEEK AND HAVE DESTROYED AN ADDITIONAL $150 IN VALUE OF MINE.

I AM BEGGING YOU TO RESPOND AND RETURN MY MONEY. WHY HAS IT COME TO THIS POINT? WHY IS THE BEST HOPE OF HEARING ABOUT WHAT IS GOING ON LOCATED IN THE NEWBIES SECTION OF A 3RD PARTY WEBSITE? WHY ARE WE IN THE DARK ABOUT WHAT IS ACTUALLY GOING ON?

TIME IS MONEY

I have yet to receive a single bit of communication regarding what is going on with them. Their messages are cryptic and nonspecific in their newbie thread. I have watched bitcoin soar to $88 today from the $40s when I gave these people my money. Don't give your money to these people. There is a constant stream of people with unprocessed transactions posting in their thread in the newbie area, and who knows how many more that don't know to post there.

I will not go away until I get my money back.

They say "time is money" and they've had my $100 for well over a WEEK and they haven't given it to me. Other people have posted problems being created and "resolved" during that week. What the hell happened to my money?

I don't even care if they give it to the bitstamp account or just refund my Dwolla - I just want my fucking money back. [/size]