I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!
Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today.
The only proof I can show you is gif with never-ending loading animation that I see since two months. After using account for 2 years. Support is not responding.
There is another topic on this forum where I explained everything. I do not want to double posts.
Maybe this is not a scam and finally after some months they will find out problem that affected some accounts or maybe not.
But imagine you have frozen money because support is not responding for weeks. You do not have an option to export your private keys because they are shared there.
So this is only a warning.
Should have included the link for your topic then. You can also imagine how irritating it is to keep on seeing people claiming SCAM, and not see any details or proofs whatsoever.
Anyway, I think everyone knows Xapo freezes accounts. They ask for verification. Their support sucks. So, if in spite of all of these, one still wants to use them, then READ their TOS.
Nothing users here can really help you with. I guess you could keep on searching for ways to contact support.
Hope you get a response.