Quote from: VytautasK on November 05, 2016, 02:16:30 AM

That issue was addressed in the topic as account is locked due to concerns of fraudalent activity and the "owner" is not willing to solve this issue.

You are referring to this post?

Quote from: VytautasK on October 26, 2016, 12:39:17 PM

To finish this discussion, we want to state the following:

The allegations of us being scam are false and misleading. The guy stating so, is a pure fraud and a scam. To make the story short:
First, the technical issues about which everyone is worried are related to the status completed as the transaction has passed the wallet interface, but was stopped before being broadcasted (and the status was not reflected in the user interface). This is was a technical issue, which now has been solved.

Second, there are complaints regarding this client (however we cannot comment more on them due to privacy issues as I have already got a negative feedback for it), hence we will be able to unfreeze the funds either the complaints will be solved or we will receive required documents. On the other hand, this person has only created a forum account to discredit us and has provided fake documents and is only telling a small part of the full story.

One more time, we have more than 100,000 happy clients and we are working hard to expand our services and I believe that an incident with one scammer trying to discredit and blackmail us will be understood as an accident which can happen for everyone. It has taught us a lesson, that in addition to reliable, fast and low-cost services, we have to work even harder to ensure the trust of our clients.

1. By referring to him as a fraud and a scam, may I ask if he has by any chance stolen anything from spectro?
2. You keep referring to complaints. Are these from other clients and does it involve allegations of them being scammed by him? What sort of complaints would compel you to freeze an account? Because clearly what you are referring to as fraud (submission of fake IDs) was done weeks after the freeze.
3. Isn't it also possible and more likely that he came to this forum only after several weeks of getting stonewalled from all other venues of support/communication?(mail,tickets,phone,etc) He mentioned his phone numbers being blocked by call lines, is this true? Also immediately after this accusation was made, you were missing for close to two months.
4. Dismissing the questions of the users as emotion-based discussion and thus the reason for your absence. All I keep seeing from spectro are blatant disregard,unclear remarks and unwillingness to actually resolve the issue.
5. I guess you don't really care about the red mark as well as clearing up your reputation in this community since you still have plenty of users who either doesn't know or don't care at all.
Well at least untill it happens them.