Quote from: TenaciousC on November 07, 2016, 08:57:41 PM

Quote from: cannabanana on November 07, 2016, 08:53:15 PM

Quote from: dhccoin1 on November 07, 2016, 08:51:38 PM

Quote from: Vega on November 07, 2016, 08:25:09 PM

Quote from: moonshot77 on November 07, 2016, 08:14:20 PM

Quote from: dhccoin1 on November 07, 2016, 07:46:48 PM

Does anyone have an email address for technical support at Ark for the ico? My wallet failed to send so I cancelled it out on the Ark website only to find out the few minutes later that the transfer was successful. Now the Lisk is not attached to my account at Ark.

Thanks.

I could use the same. I sent two deposits to the same address, but only the first one is showing in my Ark account.

Yes there is a support address:
support@ark.io

If you have a problem that can't be resolved here send us a mail with as much detail as you can and someone will look into it and get back to you.

Thanks. I have sent the email. I am sure the technical team is very busy. Hopefully they can reply quickly, have been waiting for this ico to start for a long time and cannot believe I screwed it up Sad

Thank you, One thing we didn't add was a warning not to send to the same address and we totally apologize for it. Hope you guys will understand and we will make sure everyone is straightened out 100% before we end the TEC.

You must be f'ing kidding me... for f sake... did that too after I got annoyed by the slow polo transaction time.
So do I need to contact your support or will this thing get resolved anyway?

No, just give us some time. We will get it added to your account as long as your transaction has hit the chain.