Quote from: BTC Casino on November 08, 2016, 02:24:18 PM

Quote from: mdexm on November 05, 2016, 11:42:57 AM

50+ hours pass with customer service telling me to "just wait" on cashout of 9.84 btc.

Scam accusation thread here

Dear mdexm and friends!

It took some time to collect information from our system to clarify what has really happened.
We are going to add some facts that we found out from our gaming software analytics, we suppose you have to know.

According to our analytics, after mdexm has made lots of small bets playing in Roulettes and gained 9.84 BTC he put the withdrawal requests and started
making big bets in Starburst slot, 1 BTC each bet. So he made 18 Spins and it took 2, 5 minutes to reach zero balance.

mdexm, we mention that at the time when you fixed the accident and earlier, your account was logged in from two
IPs - Canadian (originally registered with this IP and Sweden one). Your screen of blockchain account has Russian interface. Interesting.

mdexm, most likely you are a foreteller, cause how a person can screen thoroughly his account with big win and then
login exactly at that minute when his balance began to change.
What it the probability of logging in while somebody else logged your account and loses your balance exactly at this time.
Moreover, you were also prepared enough to take a video, though it`s quite difficult to notice the balance change while texting in livechat.

Unfortunately, your video lacks a full screen where a forum member can see
that you are not playing parallelly in the open 2nd tab or another browser. It`s possible.
As you can see in the video the balance amount increases and decreases because someone is betting at this time.
Guys, we are witnesses of a Magical Miracle when a player caught a moment of robbing his account in video,
don`t forget he had only 2,5 minutes to do that. Are you as quick and attentive as mdxm is?
Do you think it`s possible in the real life situation?

Someone knew that he has to screen the big balance.
Someone knew that the video has to contain only cropped area.
And someone took video at the right time.
Looks like a prepared insinuation.

We just leave this screen where you can see that user made bets of 1 BTC and correspond it with video.
Everybody makes his own conclusions, we just shared our opinion.
Sorry if it`s a bit delayed, but didn`t want to judge before having real facts in hands.

Thank you for concerns and feedback,
BTC Casino Team

http://i.imgur.com/v1eJOzp.png

but can you try to fix the fact that games should not experience errors, and if they do experience errors dont let the user continue playing when they can experience bugs? It happened to me with mobile games not being able to process bonus rounds which have a negative outcome for the user.