I assume you're talking about this wallet : https://jaxx.io/
This wallet isn't popular so i don't know if it's trustworthy or not, but i can think few solutions :
1. Your wallet is connected to outdated nodes (not synced)
2. This wallet have many features, so maybe you just did something wrong
3. Just import your private key to other bitcoin wallet
This wallet isn't popular so i don't know if it's trustworthy or not, but i can think few solutions :
1. Your wallet is connected to outdated nodes (not synced)
2. This wallet have many features, so maybe you just did something wrong
3. Just import your private key to other bitcoin wallet
i have do it in ethereum, bitcoin, and ethereum classic, but for zcash it's not avaible to import/export privekey except in linux wallet'
no the problem is solved, the wallet running again smoothly
I have heard about this jaxx wallet, but is it safe to use?
it's save but sometimes the network eror.