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Quote from: mbrura on November 17, 2016, 07:13:42 PM

HI admin of primedice, please reply my email, why my withdrawal pending. If you wanna hold just hold the profit but not my coins, because the profit only 0.08 and my coins is 1.92. Please reply and send my coins. Thanks.

Your profit nor your coins will be held. The reason is probably an empty hotwallet. I would say waiting patiently is your best option right now. I sure hope support gets back to you asap but I'm afraid sometimes it takes a bit more than 90 minutes. Your money is safe though if it's just pending!

only me have this problem, so i think its not becuase empty hotwallet. almost 12 hours now.

Did you already ask other users whether they can withdraw their balance or not? If other users have the same problem then it mean hot wallet is empty and if other users able to withdraw their balance then there is something wrong with your account. I faced pending withdrawal due to empty hotwallet once and it took more than 24 hours for me to get my coins! Keep patient and hopefuly the problem will be solved soon!

yes i ask another member. so its only me, and no one complain on chat. i dont know whats the problem with my account.

And still no reply from support? I can try to contact MICRO via skype and maybe you'll get a response quicker. Would like to see this solved and see what the problem is.

Yes still no reply. I really appreciate it, thank you so much sir, please help me. and who is MICRO?

MICRO is the head of PrimeDice support. He's the one replying to tickets. He is usually really quick to respond but maybe he's a bit busy which might be why he hasn't replied you yet. I didn't get a reply on my skype message yet either.

what do you mean as head of primedice support?

is there more than 1 support at primedice?

From what I know there are multiple supports replying to tickets but MICRO is the head support of primedice in general, but at one point I think MICRO was the one answering all the support tickets. I could be wrong this is just what I think I know about primedice support, as I remember that they left their name on the ticket in each reply and it wasn't always MICRO's name.

if i am not mistaken micro only support at primedice and using mladen nick while reply and because of that primedice has slowest support around except beign first at automated first replies

I did reply to him , i needed admin to check his account. I could not see any pending cashouts.

Did you mean reply to me?? i dont get any reply, my email is xxxxxxxetyn@gmail.com. Please follow up to admin to speed up the process, because i need my bitcoins. if possible just send back my deposit. and you can continue check my account, and send the profit later.