Quote from: Jabbawa on November 19, 2016, 12:10:34 AM

I've tried to claim a few times and not succeeded yet. I find it very awkward trying to use nostalgia and because I'm not competent I'm concerned about making mistakes and I don't want to 'just try it and see'.

As i understand it only about 30% of holders have claimed in the new process so I'm not alone.

We need the light wallet and easier claiming process along with exchange launch asap if we want to build a community, stimulate activity, spark interest, improve distribution and make the whole crypto community generally aware of IOTA.

Just because those of you that have claimed found it easy does not mean those of us who have failed have the time to keep trying and fix whatever peculiar issues we encountered. It should not be less of a priority just because those more actively involved have managed it. The majority of us still need a simplified version before we can do anything with our coins.

You say we bought a piece of software and nothing more. Well then, as responsible vendors of code you have a duty to make sure your customers are easily able to access the thing they purchased. Since the majority have still not managed it and cannot access their assets I think it is fair to say you will not have discharged your obligation until that majority has been catered for.

Please make the light wallet and a simplified claim process more of a priority. We bought what we thought were liquid assets over a year ago, it is getting very frustrating waiting and it is hard to maintain enthusiasm while things feel stale.

Tell me what service.iotatoken.com tells you, via PM, I can send the claiming message for you.