Quote from: robertharris3 on March 29, 2013, 03:08:44 AM

What the holy ****? Can I at least get an email from someone saying that my ticket is in the Queue? I haven't heard back from anyone at bitinstant in 3 weeks.

This should be simple:
a) I have a Moneygram Receipt saying I SENT CASH to bitinstant.
b) I have an email confirmation from bitinstant saying they got my money. That email claims that the bitcoins were sent to 17Ra2DFtB8o7W8CByJ3k3xk1K5NbaaFSkf.
c) Anyone can look at the blockchain - the 18.52793 BTC were NEVER sent to 17Ra2DFtB8o7W8CByJ3k3xk1K5NbaaFSkf.

What else can I do? I've been missing the bitcoins since FEBRUARY 12 - I can be patient and wait if I just got an email... SOMETHING from customer support. I've been writing and getting nothing back.

WHERE ARE MY BITCOINS, BITINSTANT?

Quote from: robertharris3 on March 19, 2013, 07:51:14 AM

I MY BITCOINS ARE *STILL* MISSING for OrderID: dfa0163f-84ac-4f65-9f1b-ed36393be6e7. {'BTC': 18.527930000000001} - This order has not been completed - despite an email from bitinstant saying the order was completed on FEBRUARY 12!

this was a payment that should have gone directly to a bitcoin address.

I have emailed customer support multiple times on this issue. I have yet to receive an answer as to why the coins were never sent to me, just emails from ladesk saying my funds will be deposited within the next business day. I have emailed customer support on:
February 13
February 18
February 19
February 21
February 23
February 25
February 26
March 2
March 6
March 7
March 11
March 12

This is incredibly frustrating. I have the receipt from where I used moneygram to transfer the cash to bitinstant. I have a confirmation email from bitinstant. But the coins were NEVER sent to the address.

*SHORT SUMMARY*
On February 12, 13, and 15 I made 6 transactions total through bitinstant. 5 of them went through. for the 6th, I received email confirmation, but the coins were NOT transferred. There is NO record of this 6th order on the blockchain.

*MORE DETAILED SUMMARY*
I made the following orders on bitinstant:

OrderID: 2fac918a-0b2c-4fb4-8337-d38e05e43946
OrderID: 8162013c-f5c1-4612-a3de-a63ba4fc8281
OrderID: 2f5ad484-ea19-4c09-bd0a-065fdd760f9f
OrderID: 16e871ff-0552-45c7-b6e2-c4bb12e78510
OrderID: 5caa36be-2d7c-4145-a810-ceacf6018fb0 (5caa) (this order initially resulted in a link to an empty coinapult account, but the issue was resolved)

STILL MISSING:
OrderID: dfa0163f-84ac-4f65-9f1b-ed36393be6e7 (dfa0)

I *DID* get an email claiming that the funds for dfa0 were transferred, but the tech support email referenced a transaction on the blockchain that was the result of the 5caa bitinstant order.

the 5caa bitinstant order initially had a problem with it as well, but that issue HAS been resolved. (support ticket [AEN-JUNJV-733] )

Here are the same 5 *CLEARED* transactions in greater detail, with links to the transactions on blockchain.info. You can verify that every one of these transactions is related to a bitinstant order - and NONE of these are linked to the missing bitcoins.

Hopefully, this information will be enough for you to send the missing 18.52793 BTC to 17Ra2DFtB8o7W8CByJ3k3xk1K5NbaaFSkf.

*THE CLEARED TRANSACTIONS (SORTED BY DATE ENTERED INTO THE BLOCKCHAIN*
*******************************
2013-02-15 07:06:16
OrderID: 5caa36be-2d7c-4145-a810-ceacf6018fb0
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 18.571169999999999}
CoinapultURL: {"biid":"5caa36be-2d7c-4145-a810-ceacf6018fb0"}
FundsSent: $479.0899 USD
THIS TRANSACTION INITIALLY RESULTED IN AN EMAIL FROM BITINSTANT WITH A COINAPULT URL LINKING TO 0 BTC. I CREATED A SUPPORT TICKET [AEN-JUNJV-733] AND THE FUNDS WERE THEN RE-SENT THROUGH COINAPULT.
support@bitinstant.com sent you 18.33819 Bitcoins (worth about $471.55) using Coinapult.com.
http://blockchain.info/tx/1938e58e8e788292f9160945685fc2ec4fe8779da293d760fb2955a73a3a5414 18.33819 BTC

2013-02-13 02:30:34
OrderID: 16e871ff-0552-45c7-b6e2-c4bb12e78510
FundsSent: $355.237 USD
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 13.71658}
CoinapultURL: {"biid":"16e871ff-0552-45c7-b6e2-c4bb12e78510"}
http://blockchain.info/tx/d8107bac6bd14d30ac009cc19d491b285775aaa8ad8e6c7f38fb457757dcf968 13.71658 BTC

2013-02-13 02:18:04
OrderID: 2f5ad484-ea19-4c09-bd0a-065fdd760f9f
FundsSent: $479.37793 USD
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 18.596139999999998}
support@bitinstant.com sent you 18.59614 Bitcoins (worth about $470.85) using Coinapult.com.
http://blockchain.info/tx/98a45799b10227de49eb918c77247c01cd248ec42077684fb69d59b4e24d5eb2 18.59614 BTC

2013-02-13 00:58:12
OrderID: 8162013c-f5c1-4612-a3de-a63ba4fc8281
APIResponse: {'BTC': 18.58869}
FundsSent: $479.18591 USD
http://blockchain.info/tx/13fbab8ee560c6afc5e13939543c31b51bb7ea302419d989dc609b0135ad662d 18.58869 BTC

2013-02-12 16:30:12
OrderID: 2fac918a-0b2c-4fb4-8337-d38e05e43946
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 19.232060000000001}
CoinapultURL: {"biid":"2fac918a-0b2c-4fb4-8337-d38e05e43946"}
FundsSent: $479.0899 USD
http://blockchain.info/tx/f66e922f7ab5b1fea44895e66c150045cb695cbadf5b77b73ac0b04c310c15ca 19.23206 BTC

This is really messed up because they have been all over the forums helping other people during this time. I remember you posting for the last several weeks. I wonder if it has to do with the increase in coin prices. Those 18BTC are now worth $1300 more than when ordered them. On the flip side they have done you a favor by holding your coins but on the other side they might not want to take a $1300 loss and that is why your order is still pending.