Why don't you hire someone to manage your PR, You seem to be failing pretty hard at listening to players that aren't restricted to complain about things they want changed so it's not a industry wide acceptance that you can steal a large sum of money from a player!
I won't be playing at your casino in the future after your last comment. Gambling budget of 5-10k USD per month and any other player that has half a brain that reads that will be inclined to do the same.
Didn't they already say they were implementing a fix for the issue and working on it as we speak so this won't happen in the future and bets made using bonus funds will be restricted to the amounts the ToS require? Pretty sure they did.
It's also pretty disingenuous to say they "stole" a large sum of money from a player when it was that player who failed to follow the rules. Read the rules and ask questions if you don't understand them. That would save a lot of hassle. Regardless, if they implement a technical fix that keeps this from happening in the future, then that's pretty good on them.