Quote from: Kevin77 on December 06, 2016, 07:22:02 PM

Quote from: gosha@e-coin on November 27, 2016, 02:16:37 PM

Quote from: nicolas344 on November 20, 2016, 05:11:00 PM

Quote from: nicolas344 on October 23, 2016, 06:36:44 PM

Quote from: gosha@e-coin on October 23, 2016, 05:08:07 PM

Quote from: nicolas344 on October 22, 2016, 02:37:01 PM

I deleted my previous message, as it contained only negative feedback and nothing really constructive, so instead of going to war, I'll follow MadGamer's advice and I'm going to post my issue here in hope someone can help me out.

To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.

Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).

replied to you in PM, mate, one way or another will sort it out

Yes, I got your message. Thank you gosha, I will continue to try to sort that out with the support and let you know guys how it went.

Alena from their support took on her to fix my issue. It took a few days but she kept me updated everyday so I felt my issue was taken seriously.

thank you for the feedback

I also wanted to ask what type of fees you charge depending on volume, is it variable to change or is it just set, I think that someone who does depositing and withdrawing 100 times more than the other should be paying the same amount.
Is there something about this in the future or will it stay set?

at the moment it's all flat (except the blockchain fee for transfers which can fluctuate depending on the load of the blockchain itself - we have no control over it).

But thank you for the idea, will give it a though for future