Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
stcupp
on 29/03/2013, 22:43:53 UTC


Yankee could you check out this order its been a couple days since I paid it and I still haven't received the money in my account.

OrderID: 65bea56c-6185-4889-ac36-b5ad8f9edfe1

Yes, we emailed you a MtGox code on March 26 ending in APP6P-7EC8D

Did you get it?

Yes I talked to support yesterday and they told me  I didn't provide a valid account # so the system gave me a mtgox code (I did provide a valid account # though and used the same account # for 2 other orders paid at the same time that went through fine) and to redeem that code but when I tried mtgox said it was either a nonexistent code or had already been used. It seems the same thing that happened to the guy right above me happened to me. I had 3 orders 2 went through fine and the 3rd gave me a mtgox code that doesn't work....

if it helps

the other 2 orders were

538ee4e7-58a3-4e75-abf2-9d5d6ff160fa

fc0eb82f-4699-4861-bac4-8f39809c0449