Quote from: panjul07 on December 07, 2016, 03:48:15 PM

Quote from: bitcasino.io on December 07, 2016, 11:50:44 AM

Quote from: gamefinder on December 06, 2016, 11:53:31 PM

I have messaged Bitcasino on here with no response, so I will be bringing it to everyones attention.

PAY CLOSE ATTENTION TO YOUR BALANCES WHEN PLAYING SLOTS ON BITCASINO.IO.

I video record me playing slots frequently, and today I noticed that every 2 spins, Bitcasino will shave off 0.01 on NETENT slots.
I will be uploading the video to youtube shortly for users to see them shaving off your funds, I have tested it on multiple NETENT slots now.

Bitcasino is shaving off your money and it needs to stop.
Do the math, say they get 100,000 spins per day, that's 1000.00 they've stolen, and I'm positive they get way over 100,000 slot spins per day, not including user losses.

Hi gamefinder,

We do not 'shave,' but because these games are played in Euros and this occurs when the Bitcoin rate is fluctuating.

For example, if you place a bet of 1 EUR, at the moment that value is 1.395 mBTC, so after 2 spins of 1 EUR, there will be 0.01 mBTC taken off due to the currency exchange.

We are sorry for any inconvenience and thank you for your understanding.

Cheers,
BitCasino.io

Do you have this explanation on your terms or FAQ page? If you do not have it, means that you are stealing player's money because they do not know about it.
But if you have it anywhere on your site then it is just misunderstanding by the players.

I didn't see it anywhere in their Terms and Conditions or FAQS, and before they say "it is in there" I took the liberty of taking screen shots of the Terms and Conditions & FAQS page and copied the entire text from them both.

If in the event they decide to quickly add it in.

Edit: While chatting with their live support Hunter could not verify the above information that Bitcasino provided.

"Hunter
This may be the case, unfortunately i can not confirm

Client
Is there any information of this on the terms or faqs?

Hunter
11:45 pm
I was unable to find any at this time

I also took screen shots of this conversation to show their own employees stating that there is no information on this on the website.