Post
Topic
Board Exchanges
Re: Mtgox freeze money, Absurd answers of support, student desperate and out option
by
Mt.Gox_Support_Natalie
on 01/04/2013, 06:14:50 UTC
Hello,

My name is Natalie from the Support Team.  As the AML team does not work on weekends, I will check with them tomorrow why your deposit was flagged for AML and update you again through your ticket.  Thank you for your patience.

So basically you are saying that you had a breach in the system and the attacker flagged accounts? Since AML doesn't work on weekends?

People. STOP LYING.

Hello,

It appears to have been flagged before the weekend and I could not get a hold of the AML team for their answer during the weekend.  This matter has been resolved and I will communicate with the user directly through his ticket.