Quote from: only on December 14, 2016, 12:01:22 AM

Quote from: poesjesvanger on December 13, 2016, 08:01:44 PM

You are a regular customer that got fucked over, just like me. Nothing to do anymore.

Your parcel got stopped at the border (the tracking number says that).

Our ToS clearly state that we don't do refunds on seized orders, tracked or not tracked. We're following the contract (which you've agreed with when buying from us) - please re-read #3 from our ToS and feel free to tell me how did we exactly "fuck you over". It would also be nice if you could stop spamming our thread.

Quote from: Pukson on December 13, 2016, 06:50:54 PM

Also ordered, 3 weeks ago it got shipped still havent received it 2 cartons. Thought the delivery to Netherlands was 100% but as i read here its 0%?

It's not 0% and we're not scamming anyone - please read my reply above.

Please email us at hello@dutyfree.io and don't forget to mention your order number and I will look into this for you.

Quote from: BITSPANISH on December 09, 2016, 12:26:13 AM

Has anyone ordered from Spain? Huh

We truly never had a single carton seized in Spain since we started this business in 2009. Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.

Why do you say´´ Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.´´
I picked the "Tracked delivery" option, cigarettes got seized and you refuse to give the money back unless the customs send back the cigarettes?
At least tell your customers about that. You´re fucking over a lot of people including me by this.