Quote from: gosha@e-coin on December 24, 2016, 10:04:24 AM

Quote from: faccone7070 on December 23, 2016, 10:23:12 AM

Quote from: adrian7000 on December 22, 2016, 05:18:34 PM

Today I opened a new ticket for this "Buying bitcoin transaction failed." message. Now support replied that this request has been closed and merged with my request from 2 days ago for the message "your account is blocked. We're checking with the bank." But still no reply on that ticket.

So they close my ticket from today saying they merged it into a ticket from 2 days ago but still don't bother to reply on that ticket

This is some terrible support and as a new user I am not happy with this site at all.

Hello,
Thank you for your patience.

Please review the banks reply: "Please be informed that we have blocked user account due to Suspicious Transaction noticed.

Hence we request you to kindly share any of the below mentioned documents to move user card status to Active.

1. Copy of a valid Government ID (Drivers license, Passport, National Identity Card, etc.)

2. Copy of a recent Utility Bill (Water, electricity, telephone or any official document showing registered name & address of the cardholder )

Please do get back to us for further assistance."

Best regards,
Wirex support team

Brian (Wirex)
Dec 23, 09:57 UTC

Hello,
Thanks for contacting E-Coin.

Some of our customers manage to load their cards with Paypal accounts. However, we are not responsible for such transactions as they go through the bank directly.
In essence, you can do it at your own risks.

Please let me know if you have any other questions.

Best regards,
Wirex support team

So don't advice anyone withdraw money from paypal to ecoin card because ecoin/wirex ugly, scammer company which never protect their users. They also don't have any contact phone.

ECOIN/WIREX SCAM!

mate, what is wrong with you??

You are WRONG in every statement and accusation you are making - accounts have to be verified in order for PayPal loads to be enabled, otherwise, the BANK (not E-Coin or Wirex!!) blocks the amount until the account is verified - this is a compliance security practice.

This is a relatively recent change, but has been communicated via various channels - if you failed to read it, doesn't mean you have the right to blame anyone.

Please, see the notification/explanation in a separate post below one more time

Man, what are you talking about?

My friend used your service more then 180 days. His account UNVERIFIED. Before bank problem he withdraw from paypal 700-900 euro every several days using virtual euro card from your service. But now you have problem with your bank that's why you put new terms.

The worst in this situation is your relationship with clients. Your support can reply once per week. so if anyone have problem he must wait week or more. So no need to lie that every account must be verified to get payments from paypal.. Nobody don't do this before.. BUT ALL MUST DO THIS NOW!