Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi URSAY,
This is another attempt at getting support from BitInstant. I made a transfer yesterday afternoon, confirmed by ZipZap and BitInstant, but the API response looked odd. I sent an email to support and rec'd this message:
Please let me know that this will be done soon, it has been some time now and I'm getting antsy, and have not heard back from support since I contacted them again.
This is another attempt at getting support from BitInstant. I made a transfer yesterday afternoon, confirmed by ZipZap and BitInstant, but the API response looked odd. I sent an email to support and rec'd this message:
Hello _____,
I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. Rest assured, your funds are safe. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!
---
Sincerely,
Rachel
I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. Rest assured, your funds are safe. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!
---
Sincerely,
Rachel
Please let me know that this will be done soon, it has been some time now and I'm getting antsy, and have not heard back from support since I contacted them again.
Do you have an order ID # and more order details? Thanks!
My order ID is 1b1ad324-c31e-4ac6-900b-ab19497025dd and the initial issue, I believe, was this API response: APIResponse: {"error": {"amount": ["You have only $16.48 available. Check your account balance for details."]}}
and Rachel confirmed about a half hour after the transfer (yesterday) that the issue was on BitInstant's end and she would manually transfer the funds. Have not heard back since, though.