Quote from: gosha@e-coin on December 27, 2016, 06:06:36 PM

Quote from: adrian7000 on December 27, 2016, 04:58:37 PM

Quote from: adrian7000 on December 24, 2016, 12:08:02 PM

I have received a reply that I need to send my id and a utility bill in order to unblock my account. I will do that.

But I would like to point out that there hasn't been any warning or anything about the need to verify your account if you are withdrawing with paypal. I followed the guide published by YOU here:

https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/

To me it seems like your are fishing for people who open accounts in a fake name or for people who don't want to send an ID. You want the people to withdraw the money and then you lock their accounts and ask for documents. You can say it is due to your bank but then there should be a big red warning in your guide which is among first results when googling "How to buy bitcoins with paypal".

I don't see a step in your guide that says "Send documents to verify account." To make it even more obvious you say this in the guide:

"Whats Next?
Congratulations, you have bought bitcoin via PayPal.

Next, we suggest you start verifying your account. Verified accounts have better benefits, such as more funding options and higher limits. "

Which clearly implies you bought bitcoins with paypal BEFORE verifying the account. Clear deception and I don't think you will even reply to this post because what you are doing here is pretty clear.

As I suspected, Gosha ignored my post.

with all respect, your suspicions and assumptions are wrong, mate. What you say is "clear" to you is complete nonsense, sorry for being harsh, but would rather be harsh than untruthful.

If you read the recent replies, you will see why. Anyway, in response to your particular concerns, once again:

a) It was possible to load the cards using PayPal without verifying the account until very recent time. Which was reflected in the guide you refer to. Then, all of a sudden, and without any pre-warning, our bank changed the policy (due to pressure from regulators), and now accounts need to be verified in order to enable PayPal loads. We haven't had a chance to update the guide yet, but have shared this news via twitter, fb, this forum and e-mail.

b) People with fake names and accounts are the last thing we need. Why would we? We don't/can't buy bitcoin with the funds from your account/card. You do it. And you still can fund the card with PayPal for that, just need to verify the account first. Or you may not use this functionality, just use our service to load the card with BTC. Which, in essense, is what OUR service is about. Loading it via PayPal has nothing to do with us - you do that directly via PayPal, bypassing our platform, we have no control, no influence, no profit and no interest at all in such transactions - it is simply a by-function of the card itself.

c) If any money sent to the card via PayPal does not reach the card due to the account not being verified, it is simply held by the BANK (not by Wirex/E-Coin) until such account is verified, so, again, we have no control/influence/interest over it.

Hope this answers your questions. If something is still unclear, feel free to ask - happy to answer, but, please, don't make conclusions based on wrong assumptions

Because some people(or even most people using btc) want to stay anonimous. You haven't had the chance to update the guide yet? So you had the time to post on twitter, facebook and all the other places that maybe 5% of people will see.

But you didnt have the chance to post a warning in your tutorial that is among first results on google and which is read by 95% of people?

Please stop making lame excuses.