Quote from: aleistermarley on December 28, 2016, 01:45:18 PM

Quote from: MadGamer on December 28, 2016, 12:08:16 PM

Quote from: aleistermarley on December 28, 2016, 11:57:43 AM

Plz Help!

I haven't access my wallet on blockchain for a long time and when i tried again the site telling me i have to confirm by email but the confirmation email never arrives in my mailbox (yes, i checked the spam filter).
So im completely locked out of my wallet Sad

Any idea what to do - can't find a support address on blockchain.info...

thanks
al

If you have the passphrase then you could try to recover your wallet using them and I don't think the email is needed in that case. It's better to contact the /hc/en-us]support team first , click the sign in and make an account and send them a ticket , It could take a few hours before they answer you.

Thanks for your reply

I have my passphrase and all relevant login data ready, but when i want to log in to the wallet the site tells me to:
"Please check your email to approve this login attempt"
But the said Email never arrives.

I am able to login on the support site, but cannot find a "open ticket" function.

regards al

I have never face this situation with login and email. I test it right now and is working like a charm. I have many complaints with blockchain.info (cannot sign a message, remove the option to export private keys) and I will go with electrum but this is not one of them. You could open a ticket here https://support.blockchain.com/hc/en-us If I remember you must first sign in. Give it a try.