For your information I have already sent you the documents 36 hours ago and still haven't received a reply. The fact is you added this in the help documents after I already withdraw the money with paypal and I don't consider this professional.
So neither have I opened the account on a fake address or am I angry.
Also you are calling me and others newbies to discredit us but a "reputable member" mentioned the same thing and you keep avoiding to answer why this is still not added in the tutorial/guide about buying BTC with paypal which brings most people to your site?
that's right in the middle of holidays, and banks don't work on holidays. Hope your documents are verified soon.
The only reason to refer to personalities in your case was your ungrounded accusations and use of inappropriate words like "scam". Even if we failed to ensure that every single user was informed of the change, this is not a valid reason for such accusations.
To repeat one more time: PayPal loads ARE NOT PART OF OUR SERVICE, they are a by-product of the card's functionality. Therefore, we are providing some details about this functionality on purely informational basis and try to update them as rules and regulations change, but it is not always possible to follow all these changes, and neither we have to do that for the same reason - it is not a service we are offering or benefit from, or are promoting heavily.
And it is not buying BTC with paypal which brings most people to our site - that's a wrong assumption