Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hello,
First time user of bitinstant, and so far not such a great experience. I paid with moneygram and got my confirmation from zipzap before i got home from walmart. Bitinstant site has said 'loading' under my order for the past few hours. I have not recieved any email from bitinstant. My bitcoin account is still empty. The 'active' irc channel seems pretty slow and inactive, and the 'live' support seems pretty dead.
Quote ID 43b99285-8c28-4235-867c-bb4ec8996875
Event ID 6750748d-ebb4-430d-b14d-34df1ab6fe4b
First time user of bitinstant, and so far not such a great experience. I paid with moneygram and got my confirmation from zipzap before i got home from walmart. Bitinstant site has said 'loading' under my order for the past few hours. I have not recieved any email from bitinstant. My bitcoin account is still empty. The 'active' irc channel seems pretty slow and inactive, and the 'live' support seems pretty dead.
Quote ID 43b99285-8c28-4235-867c-bb4ec8996875
Event ID 6750748d-ebb4-430d-b14d-34df1ab6fe4b
Any chance you also have an order ID #?
I am still trying to understand how you want your issue resolved. Do you want me to submit a ticket for you which asks for a refund? I am not saying you will get it because I don't know the specifics about your transaction. But I would love it if you made your transaction details clear and explained how you want resolution. Thanks!
-BitInstant Support
Wed Apr 3 05:55:39 2013 6750748d-ebb4-430d-b14d-34df1ab6fe4b Quote for new transaction
Wed Apr 3 06:47:16 2013 486cf0bc-5ee3-4946-b819-5910a55a22f7 New Order
Wed Apr 3 06:48:26 2013 f3d5c786-5f4d-4cae-b51e-fdc900d5af6a MTGox Order Loading
Wed Apr 3 06:53:26 2013 7d90e60b-c078-4ed7-9f33-2a60d2d9e6a6 Coinapult Order Loading
this is what i have - i have since received an email from support - an API problem with MtGox apparently?
Was your issue resolved or do you feel like I should open up a support ticket for you?
i still havent received any btc. here is the reply i received:
I apologize for the delay. Due to an API issue on the Mt.Gox exchange, there are delays funding and processing to Mt.Gox/Bitcoin purchasing exchange that has caused orders to get stuck in our system. Rest assured, your funds are safe and your transaction has already been re-queued. Your order will process in the next couple of hours as soon as we have the appropriate balance. Thanks so much for your patience.
so at least i am getting response now, just wish i had a better experience for my first time.
no word from live agent either.
i could have done a bank transfer and had the BTC in 24 hours elsewhere, i am currently at 15 hours and it took me 5 hours to get a response from 'liveagent' who claimed i would have my BTC in the next couple hours. As it is getting later and later and BTC prices plummet, i cannot help but wonder if i will receive them in 2 days bought at the peak and received at half what i paid
If there's a simple refund method I'd also be curious to hear that.
i could have done a bank transfer and had the BTC in 24 hours elsewhere, i am currently at 15 hours and it took me 5 hours to get a response from 'liveagent' who claimed i would have my BTC in the next couple hours. As it is getting later and later and BTC prices plummet, i cannot help but wonder if i will receive them in 2 days bought at the peak and received at half what i paid
You may of contacted support in another manner but this is the first I am hearing of your situation. Are you wanting me to try and help?
i mentioned it a few pages back this morning, i had gotten a reply from liveagent and thought i would be receiving my bitcoins, any help would be appreciated
Did you give me information like order ID # and the specific problem you were having? If not, can I get that information? Thanks!
so what are my options at this point?
Please be more specific. I want to help you but I need to understand your situation and what you are asking.
can i get my money back via paypal? can i get coins through a different exchange?