I'd like to believe that everything will be OK, but why hasn't bitinstant even replied to me directly via their chat, phone or email support? Why do I have to go on an internet forum just to get somewhat of an answer? It shakes my confidence in the company a bit.
Trying to be a gentleman, but WTF??
I understand your frustrations. I am here because so many people come to Bitcointalk to vent rather then contacting support. My goals are to help manage your expectations, provide excellent service, and be honest in our communications. I think it's great that they have multiple support options.
What are these multiple support options? Any emails I have sent have been ignored. The phone number listed goes directly to a message that tells me it is a free pinger number and I can get my own free pinger number, then literally says the only thing it can do is hang up now so why don't I hang up first. I don't know of any other company that does not have a working phone number. Or is there another number I can call? URSAY you are the only link to BitInstant I have found that sometimes gets a response, yet I still haven't had all of my questions addressed or received any pm's letting me know what is going on. I become increasingly more frustrated and less trusting in BitInstant as a company the longer I go without any answers or at least some reassurance. Are there other support options that I am missing?