Quote from: repentance on April 04, 2013, 03:09:51 AM

Alex, you mentioned the verification issue.

It's really unclear to me what is going to happen with this when US/Canadian users get transferred to CoinLab. Will the accounts which are currently awaiting verification still be verified by MtGox or will US/Canadian customers be verified by CoinLab following the transition (ie, will those US/Canadian customers currently awaiting verification by MtGox need to start the verification process again with CoinLab)?

The lack of recent information about the transition is worrying as customers were initially told that they needed to agree to CoinLab's ToS if they wanted to use MtGox following the transition but the information on the CoinLab site says that the funds of US/Canadian customers will automatically be transferred to the US.

This implies that people will need to withdraw their funds from MtGox before the transition if they don't want those funds transferred to the US bank (which may present difficulties for unverified customers given the backlog on verification) or they'll have to register as a CoinLab user whether they want to or not in order to withdraw their funds.

It was previously stated that MtGox user data would not be transferred to CoinLab without user agreement (ie, MtGox users accepting CoinLab's ToS), but if the funds are being transferred automatically then how will users be able to access them without using CoinLab?

I know you have a lot going on, but the transition to CoinLab has to the potential to be disastrous if you don't keep your users fully informed and - quite frankly - you don't need any more things happening right now which undermine people's confidence in you.

We, Coinlab & Mt.Gox, will announce something on this matter soon.