Quote from: bloodsipper on April 04, 2013, 03:42:32 AM

Quote from: URSAY on April 04, 2013, 12:30:08 AM

Quote from: bloodsipper on April 04, 2013, 12:15:11 AM

Quote from: URSAY on April 04, 2013, 12:11:32 AM

bloodsipper,

My response was cut off in that last long convo.

I am still trying to understand your issue and how you want it to be resolved.

Until I can get this info it's difficult for me to provide level 2 support with any info.

Thanks,
-BitInstant Support

The issue is paying for something expecting it within an hour and not having it 18 hours later while watching the prices jump around.
resolution i would like: my bitcoins in my wallet
at this point seeing how many others are having issues i would settle for a refund

MTGOX is getting hammered today and that is causing a lot of problems. Things go wrong in the Bitcoin world quite often in various places. I'm sorry that you are upset but we all saw the price jump today. Everyone is trying to get in to Bitcoin and the infrastructure needs improvement to handle the stress...not just with BitInstant but with MTGOX and many other companies. Think of it like downloading the blockchain and please be patient.

my patience is running a little thin, this was supposed to be under an hour, i understand mtgox and demand outpaced the abilities of bitinstant to keep up or w/e the problem is, but there should be backups to collect my coins another way, or a way to get a refund if it cannot be unstuck. All i have seen is a 'live'agent tell me i would have them in a couple of hours. that was 12 hours ago. I have seen other people with similar issues get resolved. It reads on the site that it should never take longer on bitinstant than any other type of transfer, yet there are 24 hour options and i am fast approaching that mark.

Would you like me to submit some form of refund request?

All issues are different. Don't assume they are all the same. There are many variables in play with every transaction.

I apologize we haven't been able to meet your needs. I am working improve customer experience and I hope you will consider using us in the future!

Thanks,
-BitInstant Support