Quote from: firzaaitanama on January 03, 2017, 04:49:06 PM

Quote from: Jhanzo on January 03, 2017, 04:39:49 PM

Contact triv.co.id support. It's most likely a problem from their end.

i did sir, but they say there is nothing wrong with the system and they already send the btc completedly
im so confuse now

They are obviously lying or just wrong. If they're right you'd find that transaction hash in block explorers and coins in your wallet. You got that transaction hash from their site, right? How much did you send?