Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
When I have info for you I will make sure that you get it right away. I can assure you that your funds are safe. I'm very sorry for the delay.
Thank you for the response. I may be unable to monitor this thread looking for a resolution though, is there a phone number that I can call later to check on the status of my ticket to make sure this is resolved. That would really help out a lot and alleviate a lot of my concerns. Thanks...
I have been working for BitInstant for like 4 days. Later today will be my first time in the office and I'm hoping to discuss the support situation with Charlie. I don't know the full extent of the BitInstant systems yet but as I become integrated I hope to help improve the site and customer service.
How can I be so confident that you guys will receive help? Lots of reasons...
As a stranger I was invited to a Bitcoin meet and greet at the BitInstant offices where I met most of the team. I live within walking distance of their office. I am a previous customer of BitInstant with multiple transactions. I have been studying Bitcoin for a long time now and BitInstant is not only one of the original and long standing exchanges but I'd say overall they have a solid rep. They also are very involved in the Bitcoin Foundation which whether you like it or not, is very important in the world of Bitcoin and it's future.
