Quote from: dookiedue on April 04, 2013, 04:49:13 PM

Quote from: URSAY on April 04, 2013, 04:17:03 PM

Quote from: dookiedue on April 04, 2013, 03:28:37 PM

Quote from: URSAY on April 04, 2013, 03:22:41 PM

Quote from: dookiedue on April 04, 2013, 02:47:57 PM

URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.

When I have info for you I will make sure that you get it right away. I can assure you that your funds are safe. I'm very sorry for the delay.

Thank you for the response. I may be unable to monitor this thread looking for a resolution though, is there a phone number that I can call later to check on the status of my ticket to make sure this is resolved. That would really help out a lot and alleviate a lot of my concerns. Thanks...

I have been working for BitInstant for like 4 days. Later today will be my first time in the office and I'm hoping to discuss the support situation with Charlie. I don't know the full extent of the BitInstant systems yet but as I become integrated I hope to help improve the site and customer service.

How can I be so confident that you guys will receive help? Lots of reasons...

As a stranger I was invited to a Bitcoin meet and greet at the BitInstant offices where I met most of the team. I live within walking distance of their office. I am a previous customer of BitInstant with multiple transactions. I have been studying Bitcoin for a long time now and BitInstant is not only one of the original and long standing exchanges but I'd say overall they have a solid rep. They also are very involved in the Bitcoin Foundation which whether you like it or not, is very important in the world of Bitcoin and it's future.

URSAY,
I appreciate your hard work and I know customer service is a tough job. I appreciate the long response but I asked you a very simple and direct question and again while you responded you didn't answer my question. Is there a phone number where I can reach someone regarding my ticket?

Sorry...maybe I wasn't clear.

I have been working for BitInstant for 4 days. I don't know everything about the company just yet. I do know that volume is CRAZY right now and not all support channels may be running at full speed. I will ask about phone support when I go into the office today. However, I'm not sure that phone support would help you solve your issue any faster. It's much easier and faster for us to gather info thru here, PM, or email.