Ninjastic
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Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
inermae
on 05/04/2013, 16:20:04 UTC
Quote from: URSAY on April 04, 2013, 04:44:14 PM
Quote from: inermae on April 04, 2013, 03:37:32 PM
Quote from: URSAY on April 04, 2013, 03:31:47 PM
Quote from: inermae on April 04, 2013, 03:07:43 PM
Quote from: URSAY on April 04, 2013, 02:53:38 PM
Quote from: inermae on April 04, 2013, 12:33:44 PM
Deposited $480.05 yesterday, no coins received.  I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.

Do you have an order ID #?  Please provide more details about your order such as the options you used and what went wrong.  Thanks!

Isn't the order id number in the above quote?

What went wrong is that I never received the bitcoins.  I used identical options to my previous successful transfer. (Moneygram)  I see no evidence of any transfer using the blockchain.info search (as was suggested by the bitinstant confirmation email)

I am not sure what other information you need to find my transaction.  I feel very uncomfortable copy-pasting the contents of the confirmation email in a public forum.  Please PM me for any specifics you need.


My apologies.  I overlooked your order ID #.

Where was the cash supposed to go from Moneygram?

Directly to my wallet.  The destination account hash is viewable using the bitinstant order status.  However, blockchain.info shows no record of a transaction to this address.

Thanks for all the extra info.  Your ticket has been opened and I will contact you as soon as I have anymore info.  Smiley

-BitInstant Support

It has now been 48 hours since my deposit, and I do not have the bitcoins, nor any information other than the initial confirmation email.  I have received no emails from your support team, nor any update other than your indication that a ticket has been opened.  I would appreciate some information as to what has happened.