Quote from: URSAY on April 05, 2013, 08:18:16 PM

Quote from: btchaver on April 05, 2013, 07:38:16 PM

Quote from: URSAY on April 05, 2013, 07:20:30 PM

Quote from: btchaver on April 05, 2013, 07:18:04 PM

Quote from: Yankee (BitInstant) on November 29, 2012, 03:58:40 AM

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I am still waiting for bitinstant to refund or respond to my support claim. Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good. T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be. SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.

Please provide relevant details. Order #, options that you were using on the site, error messages if any, and any other info. Thanks!

-BitInstant Support

Please let me know if you need any more information i just dont want to add my btc address for security reasons. I can if you want the whole email i was sent with all the technical information.

if that helps

I am still waiting for bitinstant to refund or respond to my support claim. Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good. T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be. SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.

OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

they gave me a mtgox account voucher code which didnt work and i purchased since 86 per coin and now 140 per coin would like to recap the loss of time being wasted on waiting for support to respond. SO far i havent recived anything for the 480 paid and the money was sent to a wrong address not mine the coupon code is not working i tried it many times and still waiting to get reimbrsement and loosing double my money. I hope i can be reinbured with the amount of coins i can purchase at 480 per 86 per coin and not just cash voucher. Please help.

Your support ticket is open! Thanks for your patience. Cheesy

-BitInstant Support

WIll i be getting full bitcoin refund? just wondering if any progress has been made and how long it would be before i do get a refund or anything?