Quote from: stcupp on April 06, 2013, 01:40:56 AM

Yankee did you get my PM?

are you looking into my issue?

Yes, it processed, can you confirm?

Quote from: stcupp on April 06, 2013, 02:00:16 AM

I see it! Thanks for finally resolving this!

Your welcome, sorry it took so long.

Quote from: inermae on April 06, 2013, 01:59:35 AM

I am on an Internet forum talking to people that I genuinely have no idea if they have any relation to the company that I gave $500 to. The "official" support email has returned nothing to me in three days. The homepage and the blog have NO indication that anything at all is going on.

Forgive me if I am feeling funny or irate. This isn't exactly the sort of thing that happens when you deal with a reputable company.

Actually, it is.

When such reputable company voluntary sets up a Support Thread so they can deal with...support.

Of course, when your processing thousands of orders a day, things will fail, hence the reason for this thread.

Have we scammed anyone? No
Do we lock in the rate? Yes
Do we pay for the fees? Yes

In this case, it wasnt even our fault, and were STILL honoring the rate.

Youve been patient, and I thank you for it.

No need to be brash with us, we have treated you with respect all along the way.

Regarding your internet comment: Our office is in NYC, you are free to stop by whenever you want! Many people do! Grin

Charlie

Quote from: Frostasus on April 06, 2013, 02:02:14 AM

Is there any word on my order?

Order# 927b5899-9330-40ae-a8e9-318fd42a322

Quote ID ceef353a-b5bc-4318-85f8-7b66643f95ff

Event ID 363448b3-67d9-44c4-a049-233cef16952a

Wed Apr 3 04:42:18 2013

Yup, its processing and in the que.

Rate is locked in, Ill try and cancel it and manual it

Quote from: URSAY on April 06, 2013, 02:04:38 AM

Quote from: inermae on April 06, 2013, 01:59:35 AM

I am on an Internet forum talking to people that I genuinely have no idea if they have any relation to the company that I gave $500 to. The "official" support email has returned nothing to me in three days. The homepage and the blog have NO indication that anything at all is going on.

Forgive me if I am feeling funny or irate. This isn't exactly the sort of thing that happens when you deal with a reputable company.

We've been solving issues in this thread for 150 pages...don't you think that give us some decent credibility?

Don't worry, let is go.

I think he realizes we are not a scam, he's just frustrated, but I would be as well if my money was in limbo for 3 days.