Quote from: moeseph on January 18, 2017, 10:05:04 PM

Just deposited .1 BTC into my address. Played until I made up to 3255 credits on blackjack. Then I refreshed and it told me that i'm played with test credits and it reset my balance. Kinda ridiculous.

Basically scammed me my earnings.

Hi moeseph,

I have responded to your email about this issue.

When your balance hits zero the site reverts to telling you that you're using test credits as you no longer have any bitcoins in the account with which to play and win real bitcoins. The only way that you will see the 'test credits' message is if you no longer have any BTC in your account, therefore the only way that the 'test credits' text could have been shown is if you lost all the funds in your account while playing, or withdrew them from the site.

I can see that you played 11 games of Blackjack, winning a total of 0.2000 BTC and losing a total of 0.4200 BTC, with a current balance of 0.0000 BTC; a record of your account play can be provided, if requested. This can be posted publicly here on-thread or privately via email / linked in PM, whichever you would prefer.

If you played more than 11 games of Blackjack and made more than 4 deposits to your account then please get back in touch with me as it's possible that you may have accessed a new account upon refreshing. If our site cookie was erased from your browser then our site will have viewed you as a brand new player and automatically created a new account for you; this account would obviously have a balance of 0 BTC and would be utilising test credits. If you feel this is a possibility then please get back in touch either here via PM or via email.

Bitcoin Video Casino has been in the online gambling business since 2012 and we have always endeavoured to provide a fun, fair venue for our players. We certainly haven't scammed anyone; doing so would not only stand contrary to our values, but would also be plain bad for business. We trade on the strength of our reputation and have absolutely no intention of tarnishing that reputation.

Cheers