Quote from: jake_a99 on January 19, 2017, 07:29:01 PM

Quote from: game-protect on January 19, 2017, 06:23:10 PM

Do he speak about your password in regards to your satoshidice account or in regards to your email account. Why do he not speak about passwords?

Because usually you would need to confirm withdrawals from your email account and you would have usually a different password like your satoshidice account.

He didn't say anything other than what I posted. He made no mention of how any of this could have occurred. He didn't tell me if my password was reset (which would have sent an email as well, of which there is no evidence of, nor evidence of an unknown login that could have deleted the reset email.) And yeah no mention of withdrawal protocols or anything.

All in all, no actual information, just an informal "haha we robbed you" as far as I can tell.

Jake, I am not a specialist.. but I have withdrawn 60 btc recently. There is NO confirming email for each withdrawal. So what they are saying,. if somebody sat on your computer, and logs into satoshidice and you had your password saved, he could easily have transferred the btc.
Request some more help from them. Let them give you you access report, addresses where the btc. went.. So you can figure out what happened. I agree that their support is very bad and that they should offer 2fa to avoid such risks and, and, and.. thats why I pulled out two days ago.
Hope you can figure it out.