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Hi 4 days ago i send email regarding my payment that not being processed by coinizy? i already send some another email after that , yet no one from coinizy seems reply to me. can you do something about it? thanks
I know it's not support topic, but when we customer already send email but no one come to our help, to try resolve the problem together how we customer should supposed to do (coinizy even dont reply anything, i even dont know if my email already being read by them or not) ? i honestly think it's not fair to us sir, i mean you gave many gift to other member , yet you dont even reply our email, your customer, the one who really need your help. im sorry if it's mean to you, but i just so dissapoint that make burden into me , i just try to put some burden out of me
I was using coinizy for pretty long time and made some support tickets. Based on my experience, they ANSWERED all my support tickets / email but yes it took long time, might be 1 - 2 weeks. Gladly my problem is not about the payment / top up that is not reflected so it is not a big deal for me. I think they don't have any support team working (I THINK), because all of my emails are answered only by the CEO.
So ya, i think all of the emails regarding issues and questions will be answered but it took some times, which I believe really matters for some people. It is a suggestion tho for coinizy maybe to hire people as the support team