Quote from: boomin on January 21, 2017, 07:31:59 PM

Charging for a repair? That's ridiculous! ITS under warranty. The real problem is with trying to run the unit with only one board is the airflow. The air takes the path of least resistance and will bypass the heatsinks if you try to take out the other board. Mine originally worked with both hash boards, but I noticed that it was only hashing on one board. So the natural thing to do is restart it....DONT! Then you have to troubleshoot the bad board and disconnect it from the hash plug to make just the one board work. They should advanced exchange a mining board on something less than 30 days old. I don't mind paying for the board and waiting for a credit, but to buy something "brand new" and have it not make it 48 hrs is ridiculous. In any other industry the company would be run in to the ground and no one would support them EVER AGAIN! Now we know why United States has laws governing too much control of an industry. Makes me sick I have to work on anything I just paid money for. Can you imagine buying a new Ferrari and the tire falls off and they say oh we are sorry, please send back your $ 300k car for a month while the value of your new car is going way down so we can do what we should have done in the first place!? Huh

I am not happy.

Bitmain needs to address this issue! I will pay the .25 btc for a hash board to be sent NOW and then when you get my defective one I ALREADY PAID FOR back then return my .25 BTC deposit. The difficulty is going thru the roof since they just disconnected all these machines and hooked up their "new in 2 months" to us machines when we pay for those machines.

Does anybody else think this sounds unreasonable? any other company would advanced exchange the entire unit for a new one *but I understand BTC is a different game. They would need a deposit....

Please chime in...

Boomin

How about not even 4 hours. Well, I had good luck with Bitmain's stuff. I've been buying their products since the 335mh stick miners. So when I got the first R4 and it worked well, I figured I'd gamble on a second.

Bitmain Warranty is and isn't Bitmain. I personally think they should be honoring Bitmain's 180 day warranty, especially if they are gonna call themselves Bitmain Warranty. The fact that I even have to pay anything to ship it back to them irks me, but I knew their terms when I gambled on it.

Paying for shipping to Colorado vs Hong Kong plus the shorter downtime, might be worth it if the repair cost was cheap enough.