Quote from: mercurial on April 06, 2013, 10:09:13 PM

Quote from: URSAY on April 06, 2013, 09:57:14 PM

Quote from: mercurial on April 06, 2013, 09:53:18 PM

4 days since "ticket" opened and still no refund. Why do you ignore my e-mails and PMs BitInstant? If you continue to ignore me and I do not get a refund soon, you might want to familiarize yourself with United States Federal Law, particularly:
18 U.S.C. § 1343 provides:

Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.[3]

I would like to see you try to ignore the Federal Prosecutor I will be contacting if this is not resolved.

In addition, being a Money Services Provider operating within the United States (specifically NYC), you are under the jurisdiction of the United States Department of the Treasury's Financial Crimes Enforcement Network (FinCEN).
"In addition, a person is an exchanger and a money transmitter if the person accepts such de-centralized convertible virtual currency from one person and transmits it to another person as part of the acceptance and transfer of currency, funds, or other value that substitutes for currency."

There is evidence that BitInstant has been selling Bitcoins without funds in their MTGox account.
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

Even though BitInstant knew or should have known they did not have funds they continued to accept payments on their website.

If this is not resolved by Monday I will be starting a new investigative thread to see just how many people BitInstant has ignored. I do not buy the argument that they need lots of time because of the number of victims. They could have stopped taking money from people when they were made aware of the problem and quit making false representations.

I await your response BitInstant, and you can either fix this or ignore me more and see what happens.

If you see the post just above you will find that I am directly working with individuals on their transactions. If you PM me your details I can keep you updated and give you an idea of what is happening. Thanks for your understanding.

-BitInstant Support

I sent you yet another PM, please don't lose my info again.

I didn't lose your info. I've submitted a support ticket for you in the past. The only thing that is changing is I am trying to become more personably accountable with your statuses by recording and handling your info in a different manner which allows me to work faster. I am quite new to BitInstant and I am always trying to improve any processes I can to help you guys better. Thanks for your understanding.