Quote from: Bimbleminer on February 08, 2017, 05:34:00 AM

Quote from: Bimbleminer on January 24, 2017, 12:42:04 PM

Quote from: Dargo on January 24, 2017, 10:24:19 AM

Quote from: Bimbleminer on January 24, 2017, 04:29:00 AM

Has anyone had a response recently from Kraken support as I've been waiting more than a fortnight to get a simple money transfer completed.

So currently my deposit is being withheld for no apparent reason and this level of support is unacceptable.

I'll PM the moderator and hopefully get a more positive response.

Got your PM and alerted support to your tickets.

Credit where it's due as Dargo has escalated my case and hopefully it will be processed shortly.

I've been using Kraken for a while and it's been one of the few exchanges where I can trade sterling in any volume so this is an unfortunate delay at a time I was hoping to make use of the recently announced buying services but we'll see.

I think this issue needs addressing maybe with a statement as it appears Kraken are having major issues with Paycash GBP/USD money deposits and the service has now been suspended!

I'm still waiting for a deposit to be completed and my bank have not been able to get a response either.

So what's going on behind the scenes?

I saw recently that the Daimler group have acquired PayCash Europe is this related and causing the delays?

I'll look into this - if you have a support ticket you are waiting for a reply to, please DM me the ticket number.